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Paul Zimmerle Conference phone can't dial external numbers
We're trying to call external numbers on an active conference phone (one already in a conference), and it keeps dialing the first available call rule. Like, if it's a valid extension (like 680) it dials that, or if it's a plausible local number (say you're partway through dialing 7145827***), then it immediately attempts to dial.
Is there a way to prevent this so that the phone is able to add external lines while in a call? I don't want to prevent it from dialing extensions.
Is there a way to prevent this so that the phone is able to add external lines while in a call? I don't want to prevent it from dialing extensions.
For the ones using Digium Feature Packs, there are a few things you can try...
Go to > Setup > Phone Feature Packs > Modify Phone Setup Options.
If you're using the default Dial plan (x.T|*xx.T), with the default Timeouts of 3|3...
You could try changing the timeout values to something longer, like 5 seconds, but I'm doubtful that will help.
i'd try changing the Digit Map to something more robust, such as this: [2-9]11|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxxT|[1-9]xxT
That will give you all the *11 dials (411,911, etc.), plus 11,10, and 7 digit dialing, and finall extension dialing. If you use this dial plan, you'll need to update the timeout settings to match, so,
3|3|3|3|3
Reboot the phone(s) after saving to get the new settings and give it a whirl. If that works - then you can do the same for the manually configured phones, but you'll have to do it in the config file or web gui for the phone itself.
All Answers
For the ones using Digium Feature Packs, there are a few things you can try...
Go to > Setup > Phone Feature Packs > Modify Phone Setup Options.
If you're using the default Dial plan (x.T|*xx.T), with the default Timeouts of 3|3...
You could try changing the timeout values to something longer, like 5 seconds, but I'm doubtful that will help.
i'd try changing the Digit Map to something more robust, such as this: [2-9]11|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxxT|[1-9]xxT
That will give you all the *11 dials (411,911, etc.), plus 11,10, and 7 digit dialing, and finall extension dialing. If you use this dial plan, you'll need to update the timeout settings to match, so,
3|3|3|3|3
Reboot the phone(s) after saving to get the new settings and give it a whirl. If that works - then you can do the same for the manually configured phones, but you'll have to do it in the config file or web gui for the phone itself.