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Tonneil BradshawTonneil Bradshaw 

Is there a limit to the size or length of mp3 I can use for the Music on Hold?

We are getting someone to create some content for our music on hold but they are doing it as one big .mp3 file. I was looking to see if there is a max size or length in case they needed to break it up into smaller files but I couldn't find any.
Best Answer chosen by Tonneil Bradshaw
Matthew HiltonMatthew Hilton
In my many years of installing Switchvox, I would *highly* recommend that rather than mixing a 20 minute long file.  Create the 20 minute file as you have suggested, but then, chop them up into the 30 second bits.  Whenever the music fades out, or the voiceover comes on, and then again when the music fades back in, make those all separate files.  And have the Switchvox just play those in order.  I'm not sure what will happen with a 20 minute file (it might not even accept it) but just from an ease of "fixing in the future" standpoint, it'll be much easier.  That way, if you want to change music, or any of the VO prompts, you can just replace those one little files and away you go.

If you're going to go with one file, you may want to look at the USB audio-in device that works for external MoH with Switchvox, burn the file to an MP3 and input as Aux-in from an MP3 player.

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Matthew HiltonMatthew Hilton
I'm not sure there's a max limit, but you should know that MoH is just one long continuous loop.  So, each new caller that hears MoH does *not* hear it from the beginning, they will hear it from wherever it happens to be in the loop.

So, if you're trying to say specific information to *every* caller, it's best to make shorter clips, with short music interlude clips, rather than one "long-ish" mp3/clip.

Does that make sense?
Tonneil BradshawTonneil Bradshaw
It does make sense and I do understand how it is playing on a constant loop.

Ideally we want to have a selection of music playing constantly and every 30 seconds lower the music and play a custom announcement over it, afterwards restore the music volume for the next 30 seconds.  I haven’t found a way to do this as yet with Switchvox so we were getting someone to mimic this effect through editing software.  If you know a better way I would be glad to hear.

We are expecting the file to be approximately 20 mins long so that’s where the file size question comes from.  The downfall I see with this is that every time the announcement has to be modified we have to create a new file.
Matthew HiltonMatthew Hilton
In my many years of installing Switchvox, I would *highly* recommend that rather than mixing a 20 minute long file.  Create the 20 minute file as you have suggested, but then, chop them up into the 30 second bits.  Whenever the music fades out, or the voiceover comes on, and then again when the music fades back in, make those all separate files.  And have the Switchvox just play those in order.  I'm not sure what will happen with a 20 minute file (it might not even accept it) but just from an ease of "fixing in the future" standpoint, it'll be much easier.  That way, if you want to change music, or any of the VO prompts, you can just replace those one little files and away you go.

If you're going to go with one file, you may want to look at the USB audio-in device that works for external MoH with Switchvox, burn the file to an MP3 and input as Aux-in from an MP3 player.
This was selected as the best answer
Matthew HiltonMatthew Hilton
btw, not 'literal' 30 second bits, just wherever it's logic... music_1, vo_1, Music_2, vo_2, etc...
Tonneil BradshawTonneil Bradshaw
Thank you, we will most likely go that route to be safe.
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