All
Eric Priepke Extension to Extension calls ring busy
Setting up a Switchvox appliance for the first time. Going through basic setup. I've got the SIP VOIP external calls working, but if I pick up one extension and try to call another local 3 digit extension I just get a busy signal. Is there some call rule that has to be set up to make internal calls work properly that I'm missing?
I've done a decent amount of searching and reading the manual and haven't seen any mention of this issue, so it seems like it might fall into the "it should just work" category.
Setup > outgoing calls - make sure the internal rule is for 3 digit extension dialing (which is default)
Then setup > manage > modify your test extension and check outgoing call rules tab.
After that, if those check out, you will most likely need to open a Digium Technical Support ticket.
All Answers
Can you dial the extension without bringing the phone offhook, then hit 'dial'?
Does that work?
Did you make any changes to the dial plan for the phones?
What kind of phones do you have?
Setup > outgoing calls - make sure the internal rule is for 3 digit extension dialing (which is default)
Then setup > manage > modify your test extension and check outgoing call rules tab.
After that, if those check out, you will most likely need to open a Digium Technical Support ticket.