Sometimes, users will accidentally dial 911 when the Outoging Call Rules on a server require the users to dial 9 to call outbound. If this becomes a problem it is possible to set up call rules that let users dial an 8 instead.
- Go to Setup > Outgoing Calls > Create Outgoing Call Rule
- Rule Name (can be any descriptive label such as: Dial 8)
- Number begins with the digits: enter the number 8
- The rest of the number must be between 10 and 10 digits (enter 10 in the blanks).
- Before connecting the call, trim: enter a 1 here.
- …digits from the front, and then prepend the digits: enter a 1 here
- Call Through: click to choose the provider name or Any Provider.
- Is this rule final? Select Yes
- Allow all existing extensions to use this rule? Select Yes to allow everyone to use this rule.
Steps 5 and 6 depend on whether your provider requires the prefix 1.
Alternative: you can allow 10 digit dialing
without the 8 prefix. In this case, leave the field blank in step 3.
See also:
How do I Set Up Switchvox for Emergency Dialing?.
