All
Larry Prikockis Switchvox memory leak -> High swap usage since upgrade to 5.8.5
Has any progress been made on a fix to this memory leak problem with 5.8.5? Having to reboot our phone system every few days after it freezes is not what I would call an acceptable workaround for an Enterprise-class product :(
Alternatively, is there a way to downgrade a Switchvox appliance to an earlier version of the software?
Alternatively, is there a way to downgrade a Switchvox appliance to an earlier version of the software?
Best Answer chosen by Larry PrikockisNicholas (Sangoma) Hello,
There is a resolution slated for 5.9.1 which should be out very shortly.
If you have support, you can open a tech support ticket and we can install a script that runs a cron job every hour to keep the memory down until the formal release of the fix.
If you would like to rollback the version, you will need to have a backup made on the earlier version as backups must be restored to the same version they were taken on.
You would lose any configurations, voicemail, logs, that were done after that backup.
Here is a link to steps on restoring:
http://support.digium.com/articles/FAQ/How-to-rollback-to-a-previous-Switchvox-version?retURL=%2Fapex%2FKnowledge&popup=false
Thank you,
There is a resolution slated for 5.9.1 which should be out very shortly.
If you have support, you can open a tech support ticket and we can install a script that runs a cron job every hour to keep the memory down until the formal release of the fix.
If you would like to rollback the version, you will need to have a backup made on the earlier version as backups must be restored to the same version they were taken on.
You would lose any configurations, voicemail, logs, that were done after that backup.
Here is a link to steps on restoring:
http://support.digium.com/articles/FAQ/How-to-rollback-to-a-previous-Switchvox-version?retURL=%2Fapex%2FKnowledge&popup=false
Thank you,
Raymond Cidad call forwarding from admin level
Hello guys,
im desperate looking for a way to setup call forwarding on some users, but from the admin level.
why? because if not, they can messed up call rules from their portal and we cannot rely on so many people touching or not touching that.
how can I accomplish this?
tnanks.
im desperate looking for a way to setup call forwarding on some users, but from the admin level.
why? because if not, they can messed up call rules from their portal and we cannot rely on so many people touching or not touching that.
how can I accomplish this?
tnanks.
Best Answer chosen by Raymond CidadMatthew HiltonWhat you'd want to do is to set up the call rules for the user as you'd like them to be, and then remove the permissions on the user profile to edit/change them.
So, as an admin, under manage extensions, log in as that user to their portal.
Set up their call rules.
Then back in the admin panel, edit that user's permissions to disallow changing of the call rules.
So, as an admin, under manage extensions, log in as that user to their portal.
Set up their call rules.
Then back in the admin panel, edit that user's permissions to disallow changing of the call rules.
Tonneil Bradshaw Is there a limit to the size or length of mp3 I can use for the Music on Hold?
We are getting someone to create some content for our music on hold but they are doing it as one big .mp3 file. I was looking to see if there is a max size or length in case they needed to break it up into smaller files but I couldn't find any.
Best Answer chosen by Tonneil BradshawMatthew HiltonIn my many years of installing Switchvox, I would *highly* recommend that rather than mixing a 20 minute long file. Create the 20 minute file as you have suggested, but then, chop them up into the 30 second bits. Whenever the music fades out, or the voiceover comes on, and then again when the music fades back in, make those all separate files. And have the Switchvox just play those in order. I'm not sure what will happen with a 20 minute file (it might not even accept it) but just from an ease of "fixing in the future" standpoint, it'll be much easier. That way, if you want to change music, or any of the VO prompts, you can just replace those one little files and away you go.
If you're going to go with one file, you may want to look at the USB audio-in device that works for external MoH with Switchvox, burn the file to an MP3 and input as Aux-in from an MP3 player.
If you're going to go with one file, you may want to look at the USB audio-in device that works for external MoH with Switchvox, burn the file to an MP3 and input as Aux-in from an MP3 player.
Eric Priepke Extension to Extension calls ring busy
Setting up a Switchvox appliance for the first time. Going through basic setup. I've got the SIP VOIP external calls working, but if I pick up one extension and try to call another local 3 digit extension I just get a busy signal. Is there some call rule that has to be set up to make internal calls work properly that I'm missing?
I've done a decent amount of searching and reading the manual and haven't seen any mention of this issue, so it seems like it might fall into the "it should just work" category.
Best Answer chosen by Eric PriepkeNicholas (Sangoma) And all extensions have the "Internal" outgoing call rule?
Setup > outgoing calls - make sure the internal rule is for 3 digit extension dialing (which is default)
Then setup > manage > modify your test extension and check outgoing call rules tab.
After that, if those check out, you will most likely need to open a Digium Technical Support ticket.
Setup > outgoing calls - make sure the internal rule is for 3 digit extension dialing (which is default)
Then setup > manage > modify your test extension and check outgoing call rules tab.
After that, if those check out, you will most likely need to open a Digium Technical Support ticket.
Eric Priepke How to have an IVR continue if no aswer?
New to the world of IVR, I find myself wishing there were more examples of working structures beyond just the reference manual documenting the list of options.
Our current phone system follows this sort of path:
1 - main number rings receptionist
2 - if no answer, rings all phones in office
3 - if no answer again play a message and go to directory.
I can replicate some of this in IVR, but the "if no answer move on to (something)" is a part I haven't figured out if it's possible to do. I just end up in the receptionists phone voice mail.
Any guidance, or links to other documentation would be appreciated.
Best Answer chosen by Eric PriepkeNicholas (Sangoma) kb.digium.com is a great source for our public knowledge base articles.
With that said, an IVR cannot do that step you are needing.
We suggest using Call Queue extensions, 2 to be exact, and an IVR.
So call queue 1 would just have the receptionist only. Then you can use the 'in queue call routing' to route the call to call queue 2 (with all the extensions as members) after X amount of seconds. You want this value to be less than the number of rings the receptionist extension does before sending to her voicemail (default is 5 rings = 20 seconds. 1 ring = about 4 seconds)
In call queue 2 you can use the 'in queue call routing' to route the call to an IVR that has a play sound action to play a message, then a dial extension action to dial the directory (default x411).
Route your main number to the call queue 1 instead of directly to the receptionist.
At kb.digium.com you can find articles to setup basic call queues, how to record a message, and IVR actions.
With that said, an IVR cannot do that step you are needing.
We suggest using Call Queue extensions, 2 to be exact, and an IVR.
So call queue 1 would just have the receptionist only. Then you can use the 'in queue call routing' to route the call to call queue 2 (with all the extensions as members) after X amount of seconds. You want this value to be less than the number of rings the receptionist extension does before sending to her voicemail (default is 5 rings = 20 seconds. 1 ring = about 4 seconds)
In call queue 2 you can use the 'in queue call routing' to route the call to an IVR that has a play sound action to play a message, then a dial extension action to dial the directory (default x411).
Route your main number to the call queue 1 instead of directly to the receptionist.
At kb.digium.com you can find articles to setup basic call queues, how to record a message, and IVR actions.
This is not possible. The reason being is that every extension then can setup their phonebooks however they want. There is no global Switchboard phonebook that can be loaded for every extension. If you would like to see this feature as a future software feature, please send your request to features@switchvox.com.